Thank you for 20 Years of Service

How do you say thank you for 20 years of service? For me it is with gratitude.

I have the urge to pinch myself, for this moment seems unbelievable. 20 long years ago I started centrexIT as I discovered my passion to help people business solve problems using technology. My favorite reaction is when someone says, “Wow! I didn’t even think what was possible.” or “Dang. That is so simple now.” I realized that technology can be a powerful tool or a major pain in the butt. Technology is nothing without people and for many it can create unnecessary stress and even anxiety when using it. I take that personally and have always been seeking new ways to make people’s experience with their technology simple and almost invisible to them. Great technology, when it works right, can be a powerful enabler for people to achieve their mission. We understand the trickle down impact great technology can have, or not have, on the chain of customers.

It started with a mission

I set out on a mission to create the most people obsessive IT services company, where people loved to come to work and have fun solving challenges together. I learned in our first year of business how my job as a leader was to ensure our clients and team were always being taken care of. I could see that as the team grew, I needed to make sure they were taken care of so they would have the desire to pass that care along to our clients and their employees. I hadn’t truly realized what I was doing until maybe year 15 where it became apparent that I had intentionally, yet imperfectly implemented a super-secret care formula. “I will take great care of you and in exchange you will take great care of our customers.”

I have toiled relentlessly, adjusted our service offerings, and discovered new ways to engage and enroll our team. Today, I am filled with gratitude for each and every one of my clients and employees.

As the son of hippie parents, I grew up with a sense of wonder and yet a desire to learn and succeed. As a young man with high goals and seemly unachievable dreams, the journey, at times, seemed like a mixed bag of feelings. A mixed bag of hopes and disappointments, victories and failures, doubts and confidence, criticism and validation. I would not say the path was an easy one to walk and I would not say I am extraordinary. What I am is tenacious and willing to ask myself the tough questions to grow and change.

Young Dylan
The Natter family in the mid-80s, Dylan Natter shown at far left.

Pushing the envelope

But it takes more than personal effort for a company to succeed for 20 years. It takes a great work environment and ownership-minded employees to keep pushing the envelope. And push that envelope we have. We recently conducted a survey of the goals and dreams of our employees. I was delighted to see the passion and ideas our team sees possible for our company. We also asked about personal goals and to the extent we can help to support those personal goals, we will. I totally believe in providing work programs that benefit the whole person. To that end, we will continue in all our efforts to develop a culture of support and growth.

I believe centrexIT made it 20 years because of our people and commitment to never settle. The commitment to keep showing up and to keep pushing forward despite the obstacles. I know I gave my all to my goal. I made many sacrifices on the way, some that made me question my goal entirely. People told me it wouldn’t feel good the day I actually made success and longevity happen. As we celebrate this 20-year milestone, I agree with them today. I do not feel good. In fact, I do not feel anything except tremendous joy and gratitude for everything and everyone who helped me reach this milestone. And I am totally invested in creating even more value for our clients and employees as we enter the next chapter, “our twenties”.

In gratitude, thank you

I would like to personally thank my wife and children for allowing me to integrate centrexIT into our extended family. I thank my parents and siblings for building a strong “middle-child” individual that loves a good challenge. Finally, I thank my friends that I have neglected to spend enough time with that always have my back.

To everyone who has been a part of my life and a part of this journey, I wholeheartedly thank you and express my gratitude. Every drop in the ocean counts and I would never forget those who helped me sail through troubled waters, for they deserve a part of this successful milestone.

Thank you!

Dylan Natter, CEO centrexIT

2021: A Year to be Thankful For

We have a lot to be thankful for this year! We officially went fully remote, we moved to a better office space, and we helped develop an exciting new IT management platform, all while navigating a second pandemic year. And most importantly, we worked hard to support each other and keep our core values at the forefront of everything we do. 2021 was certainly a year to be thankful for!

Every day is a great day with our team

Officially a Fully Remote/Hybrid Team

Along with thousands of other companies, in March 2020 we were pushed into a fully remote workforce. Like the rest of the world we thought we’d be back in the office in a couple of weeks, or at most a month.

Half a year later with no end to the pandemic in sight, we started having internal discussions about our ongoing work-from-home situation. Was it working? Was it something that we wanted to continue if we could return to the office tomorrow? After numerous surveys amongst our team members, it became clear that nearly everyone preferred the fully remote setup, and we decided to make the change permanent.  

This permanent change allowed us to expand our team nationwide. Not only were we able to hire top talent from out of state, many members of our staff were able to move closer to friends and family across the country. 

New Office Space

Going remote wasn’t the only change we’re thankful for. We officially moved our office to Poway in May! 

The ground-floor space and excellent location makes it significantly easier for our engineers and technicians to prepare and distribute hardware to our clients throughout the county.

Additionally, hot-desk workstations and conference rooms are available for those who wish to work and meet on-site.

centrexIT Releases Pzzle

IT is a rapidly changing environment. Whether it is software updates, hardware advances, or the increase of cybercrime, technology is always changing. Under normal conditions, a significant adjustment in IT management is needed every 5-10 years. The Covid-19 outbreak accelerated this need with the sudden and dramatic shift to a widespread remote workforce.

Thankfully, we’ve created a solution with our partner Dreamtsoft: Pzzle, an IT management platform optimized for MSPs, which is now officially in use with all of our clients. Clients using Pzzle will be able to view their IT environments in real time and develop their own applications as we continue to roll out our planned content. Stay tuned in 2022 for more exciting updates!

Bow Ruggeri, CEO of Dreamtsoft, and Dylan Natter, CEO of centrexIT, are transforming the way businesses manage information technology services.
Bow Ruggeri, CEO of Dreamtsoft, and Dylan Natter, CEO of centrexIT, are transforming the way businesses manage information technology services.

Celebrating Our Culture

centrexIT was recognized for the eighth time as one of San Diego’s Best Places to Work!

We enjoyed several outdoor centrexIT family events this year, including hikes and a fun family beach day in the beautiful summer SoCal weather.

Since we were working remotely, we also spent a lot of time this year enjoying the company of our furry friends at home. Loki won the contest for cutest doggy snores, and would often take naps sprawled out right next to Jose’s backpack.

Dog with centrexIT backpack

We also celebrated our quirky sense of humor by doing things like brainstorming fun article ideas we could submit to Forbes on behalf of our CEO Dylan Natter. Photoshop is an amazing tool!

Most of all, it was a relief to be able to meet safely in person again.

Some of the team after our November strategic planning meeting. It was the first time we got together indoors as a large group since March 2020.

Our new vision

2021 continued the self-reflection many companies began in 2020, and centrexIT was no exception. We dedicated time as a team to reflect on our purpose and values of C.L.A.S.S. (care, leadership, accountability, service and speed). Every time we considered what was truly important to us, the answer was always people. People, people, people. 

Thus, we are gratified to publish our new vision: to be the most people-obsessive Technology Enablement Services Company.

Why does this matter so much to us?

It matters to us because our clients deserve the highest level of service. Without fail, our clients are pillars of our communities. Whether it is the San Diego Humane Society or MAAC directly helping animals and people, or our dozens of life-science and medical clients who are inventing or distributing the medicine that keep us healthy, we are in constant awe at their commitment and passion and are humbled that we can help with their success.

In Closing

In closing, thankyouthankyouthankyou!

Wherever you may be, we wish you the best for 2022!

The centrexIT team

centrexIT recognized as one of San Diego’s Best Places to Work 2021

centrexIT recognized as one of San Diego’s Best Places to Work 2021

We’re excited to announce that 2021 is the eighth year that centrexIT has been recognized as one of San Diego Business Journal’s Best Places to Work!

centrexIT Best Places to Work Winner certificate

This year was a big year for us. After the first few months of working remotely during the Covid-19 pandemic, the team gave a nearly unanimous vote to continue working remotely, even after things opened up. This caused us to make the big decision to downsize our permanent office space. Our new space focuses on provisioning, project engineering, “hot desks” for anyone who needs them, and occasional in-person team meetings.

centrexIT office move
Dylan and Caleb reimagine a couple of rooms in our new Poway office space, while Fernando and Hadis celebrate finishing up after a busy day of moving complex IT equipment

One of the biggest changes that came with making a long-term remote work decision for the team was the opportunity to open up our hiring to other states. For years, we hosted an official “Welcome” for each new employee at our weekly all-hands Lunch & Learn. Now, as part of the introduction, each new employee tells us about their hometown. The hometown pictures give us an opportunity to take a “virtual tour” of a new and exciting place. Having a nation-wide presence also allows more flexibility for our existing staff. For example, most employees can move closer to family when needed without job interruption.

Since making the shift to a fully-remote team, we don’t meet in person very often. When we do it’s even more special. Events like family beach days or hiking trips are some of our favorite ways of getting together and celebrating each other and the places we live.

centrexIT 2021 family beach day
Family beach day in the summer of 2021

Doing IT with C.L.A.S.S.

Whenever you have a big change, it’s common to see a shift in company culture. One way we kept our culture during the shift to the remote working-environment is an intentional focus on our core values of C.L.A.S.S.

  • Care
  • Leadership
  • Accountability
  • Service
  • Speed

These core values are critical for both internal and external customers. External customers, our clients, obviously benefit from top-shelf services when each touch uses care, leadership, accountability, service, and speed. Internal customers, our teammates, benefit from working in a supportive environment where each can succeed at their work. The world of IT is fast-paced and stressful at times; knowing that each person you work with has your back and is working towards a common goal makes all the difference.

Here are a few of the things our employees said in the San Diego Business Journal Best Places to Work 2021 survey:

What does centrexIT do that makes it a place where people would want to work?

  • “Everyone is so welcoming and understanding! There’s a strong belief that teamwork and collaboration are valued. This produced a true “open door policy” that comes without the fear of being shamed or having to deal with retaliation. It’s the most positive work environment I’ve experienced in my 20 years in the workforce.”
  • “Listens to its employees, supports a good work/life balance, takes calculated risks to improve the lives of employees and clients.”
  • “It keeps their employees in mind in every decision they make, big or small. The compensation is more than fair and there is plenty of opportunity to grow within the organization.”
  • “It values individuals. The company recognizes where it needs to improve and invests in those areas for the benefit of all. They listen to the needs of employees and make efforts to fill those needs!”
  • “The level of respect, care and integrity we provide not only to each other, but to our clients is awesome”
  • “The transparency everyone has. I feel there is no one person I can’t approach if needed. A level playing field.”
  • “They continue to look for ways to improve their culture and work/life balance”
  • “They do not treat you like another number. You are an individual and your family and life comes first, you end up building strong bonds with both leadership and teammates to which it makes it so you want to go to work.”

Looking at 2022

We’re excited that centrexIT is once again recognized as one of San Diego’s Best Places to Work in 2021. As the world continues to change, our priorities are to adapt so centrexIT can keep being one of the top places to work in San Diego and beyond. We want our remote team to feel connected. We want our benefits and compensation to exceed the market going rate. And we want to have a work environment of mutual trust and support where we do IT with C.L.A.S.S.

Our New Work-from-anywhere Office

We are excited to announce our new work-from-anywhere office! Last year, our team immediately transitioned to a full work-from-home model when the covid-19 shutdown occurred. We were already confident in the tech side of things, but we had not yet experienced the exclusively online interaction and KPI-driven success matrix that fully remote work requires. As it turned out, we loved it! Effective communication technology from Cisco and Microsoft kept us connected and productive, and cutting out the daily commute wasn’t all that bad, either! This year, we decided to make the shift to a permanent hybrid office and work-from-anywhere business model and move to a space that reflected our new and improved work structure.

Our New Address
12232 Thatcher Court
Poway, CA 92064

You can find us here and everywhere with an Internet connection, ready to help.

The IT Office Move

Moving computers to a new office space is a typical service we provide for our clients. It’s not often we get to do it for our own team, which made this particular move extra exciting.

Hadis and Fernando worked tirelessly packing up and transporting our technical gear to our new centrexIT building.

The New Office

One thing we love about our new office space is the ground-floor design. The high-rise setup we had before was great for our back office and service desk teams. However, moving equipment up and down fourteen stories was not efficient for our field engineers and provisioning department. With the hybrid work-from-anywhere office model, our back office and service desk teams now only visit the office on a part-time basis. This new space prioritizes the requirements of the technicians and engineers who come in regularly to prepare equipment and transport hardware to our clients.

Keeping Connected

How do we keep connected during our primarily online interactions? First, our entire team meets every morning at 8:00 am to catch up on any planned company initiatives or urgent client needs. We also have a weekly all-hands meeting with a mixture of company announcements, updates, training, and special guests. Of course, our favorite way of keeping in personal touch are our casual chat spaces. From IT memes to sporting events, we love to share our stories with each other online. This keeps our friendly company culture strong in the work-from-anywhere environment.

Dylan Natter’s Proposed Forbes Articles

Dylan Natter’s Proposed Forbes Articles

We were excited to publish our first Forbes article earlier this year and then we thought to ourselves…what article should centrexIT CEO Dylan Natter work on next? After all, as a true renaissance man, Dylan can provide some pretty good insight into a wide variety of topics. It turns out Dylan Natter had plenty of Forbes article propositions to send over.

Dylan Natter’s Proposed Forbes Articles

  • Nickelback is the greatest rock band in the world, and I’m tired of pretending otherwise.
  • Technology is cyclical: the triumphant return of the semaphore
  • I can hold my breath for 10 minutes
  • “Jack and Jill” was a movie years ahead of its time, and you owe Adam Sandler an apology
  • Hey! You look really nice today. Is that a new aftershave? It smells great!
  • The socioeconomic ramifications of rock and roll music in East Berlin, circa 1967
  • Forks are uncivilized
  • Mary Shelley kept her husband’s calcified heart in her desk, and that’s just about the most metal thing I’ve ever heard of
  • Can’t anyone else hear that terrible heartbeat from beneath the floorboards?
  • Scissors should absolutely beat rock
  • Grant Page owes me $15
  • The XFL is the future of sports entertainment

And our favorite:

  • Brown bears aren’t so tough, and I’ll wrestle one to prove it

As always, have a great April Fools Day!

The centrexIT Team

Taking Care of Business in 2020

When we chose “Taking Care of Business” as part of our tagline, we weren’t expecting the unique challenges of 2020. However, we here at centrexIT are blessed with the key to any challenge: a truly outstanding team that has gone above and beyond to support our clients, our community, and each other. 

Despite the myriad of difficulties, 2020 has been filled with countless unexpected joys. Here are a few examples of things to be grateful for that stood out to me over the past year. Read more “Taking Care of Business in 2020”

Helping Working Wardrobes Help Others

Photo: centrexIT and SynergEyes giving a “high five” to Working Wardrobes. It was a pleasure helping Working Wardrobes help others.

2020 has been a challenging year for many people, in many unforeseen ways. And yet, despite these difficulties, we at centrexIT have been astounded by the incredible work and admirable charity that many of the businesses we serve have continued to do. Recently, we were invited to participate in helping Working Wardrobes help others in our community. Read more “Helping Working Wardrobes Help Others”

Sharing Joy with MAAC - centrexIT Blog

Sharing Joy with MAAC

One of the great things about being a managed IT provider in San Diego County is the outstanding organizations and people with whom we get to work. This year, we were excited to kick off our first annual jacket and toy drive while sharing joy with MAAC. MAAC is a non-profit organization that has supported the San Diego County area for over 50 years. MAAC’s advocacy and high-quality programs maximize self-sufficiency among the vulnerable members of our communities.


centrexIT Announces New CEO, New HQ and a Total Company Re-Focus on Culture and Customer Care

Today, centrexIT is turning a page in its history by announcing the return of the company’s founder, Dylan Natter, who is re-assuming the role of CEO. This executive shift in leadership comes at a time when the company is poised for continual growth. Dylan’s mission is to ensure that this growth is built upon the company’s culture of customer care and consistent with the company’s vision and core values.