Biocom California Membership Benefits

"I am writing to share my experience with IT Deal Desk powered by centrexIT and Biocom California during our recent Request for Proposal (RFP) procurement process for IT Service Desk support at Resilience. Throughout this critical process, we interacted with the IT Deal Desk team, who played a pivotal role in guiding and advising us. Our journey began with a series of inquiries regarding the industry standards for Managed Service Providers (MSPs) in IT Service Desk Services. We were particularly focused on understanding the competitiveness of a per-user fee model. The IT Deal Desk team’s responses were not only prompt but also incredibly insightful. Their explanations about various pricing models, such as paying by headcount, ticket, or team efficiency, provided us with a comprehensive understanding of the market dynamics and helped us make informed decisions. IT Deal Desk demonstrated subject matter expertise in their detailed breakdown of the benefits and drawbacks of each pricing model. This was particularly evident when we discussed the specifics of our proposal, such as the fee per user for tiers 1, 2, and 3 services, including 14 dedicated resources. Their advice on ensuring the agreement included specific Service Level Agreements (SLAs) and repercussions for violations was invaluable. It reflected a deep understanding of not just pricing strategies, but also the operational excellence necessary for high-quality IT support. The professionalism and customer-centric approach of the IT Deal Desk team were evident throughout our interactions. They consistently demonstrated a genuine interest in ensuring that our needs were met and that we received the best possible service. Their commitment to providing tailored solutions and transparent communication significantly eased our decision-making process. In summary, our experience with IT Deal Desk during this RFP process was exceptional. Their expertise, responsiveness, and thorough understanding of the IT services landscape were instrumental in guiding us to a well-informed decision. I highly recommend their services to any organization seeking expert guidance and support in IT procurement. "