centrexIT Launches Next-Generation Platform to Streamline Information Technology Service Management

Pzzle by centrexIT Marks the Industry’s First Rapid Application Development Platform Designed with Multi-Client, Data-Sovereign Architecture

SAN DIEGO – Nov. 17, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the launch of Pzzle, a cutting-edge platform designed to streamline the delivery of IT services to clients. Designed in partnership with Dreamtsoft, the development team behind ServiceNow, Pzzle is the industry’s first enterprise-grade IT service management (ITSM) and rapid application development platform. By combining speed of innovation, product flexibility and multi-client segmented architecture, Pzzle expands traditional managed service provider (MSP) support and improves client experience, data quality and security.

Read more “centrexIT Launches Next-Generation Platform to Streamline Information Technology Service Management”

centrexIT recognized as one of San Diego’s Best Places to Work 2021

centrexIT recognized as one of San Diego’s Best Places to Work 2021

We’re excited to announce that 2021 is the eighth year that centrexIT has been recognized as one of San Diego Business Journal’s Best Places to Work!

centrexIT Best Places to Work Winner certificate

This year was a big year for us. After the first few months of working remotely during the Covid-19 pandemic, the team gave a nearly unanimous vote to continue working remotely, even after things opened up. This caused us to make the big decision to downsize our permanent office space. Our new space focuses on provisioning, project engineering, “hot desks” for anyone who needs them, and occasional in-person team meetings.

centrexIT office move
Dylan and Caleb reimagine a couple of rooms in our new Poway office space, while Fernando and Hadis celebrate finishing up after a busy day of moving complex IT equipment

One of the biggest changes that came with making a long-term remote work decision for the team was the opportunity to open up our hiring to other states. For years, we hosted an official “Welcome” for each new employee at our weekly all-hands Lunch & Learn. Now, as part of the introduction, each new employee tells us about their hometown. The hometown pictures give us an opportunity to take a “virtual tour” of a new and exciting place. Having a nation-wide presence also allows more flexibility for our existing staff. For example, most employees can move closer to family when needed without job interruption.

Since making the shift to a fully-remote team, we don’t meet in person very often. When we do it’s even more special. Events like family beach days or hiking trips are some of our favorite ways of getting together and celebrating each other and the places we live.

centrexIT 2021 family beach day
Family beach day in the summer of 2021

Doing IT with C.L.A.S.S.

Whenever you have a big change, it’s common to see a shift in company culture. One way we kept our culture during the shift to the remote working-environment is an intentional focus on our core values of C.L.A.S.S.

  • Care
  • Leadership
  • Accountability
  • Service
  • Speed

These core values are critical for both internal and external customers. External customers, our clients, obviously benefit from top-shelf services when each touch uses care, leadership, accountability, service, and speed. Internal customers, our teammates, benefit from working in a supportive environment where each can succeed at their work. The world of IT is fast-paced and stressful at times; knowing that each person you work with has your back and is working towards a common goal makes all the difference.

Here are a few of the things our employees said in the San Diego Business Journal Best Places to Work 2021 survey:

What does centrexIT do that makes it a place where people would want to work?

  • “Everyone is so welcoming and understanding! There’s a strong belief that teamwork and collaboration are valued. This produced a true “open door policy” that comes without the fear of being shamed or having to deal with retaliation. It’s the most positive work environment I’ve experienced in my 20 years in the workforce.”
  • “Listens to its employees, supports a good work/life balance, takes calculated risks to improve the lives of employees and clients.”
  • “It keeps their employees in mind in every decision they make, big or small. The compensation is more than fair and there is plenty of opportunity to grow within the organization.”
  • “It values individuals. The company recognizes where it needs to improve and invests in those areas for the benefit of all. They listen to the needs of employees and make efforts to fill those needs!”
  • “The level of respect, care and integrity we provide not only to each other, but to our clients is awesome”
  • “The transparency everyone has. I feel there is no one person I can’t approach if needed. A level playing field.”
  • “They continue to look for ways to improve their culture and work/life balance”
  • “They do not treat you like another number. You are an individual and your family and life comes first, you end up building strong bonds with both leadership and teammates to which it makes it so you want to go to work.”

Looking at 2022

We’re excited that centrexIT is once again recognized as one of San Diego’s Best Places to Work in 2021. As the world continues to change, our priorities are to adapt so centrexIT can keep being one of the top places to work in San Diego and beyond. We want our remote team to feel connected. We want our benefits and compensation to exceed the market going rate. And we want to have a work environment of mutual trust and support where we do IT with C.L.A.S.S.

Following Strong Revenue Growth, centrexIT Appoints Director of Operations, VP of Technology and Director of Technology

centrexIT Welcomes Joseph Turso as Director of Operations

Company Appoints Vice President of Technology and Director of Technology as Revenue Growth Rate Remains Strong

SAN DIEGO – Sept 28, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today welcomes Joseph Turso as its new director of operations. The company also announces the promotions of Sean Ernst and Andy Albrecht to vice president of technology and director of technology, respectively. All three appointments come on the heels of centrexIT experiencing strong revenue growth, as the company expands its client base to multiple time zones across the United States. Read more “centrexIT Welcomes Joseph Turso as Director of Operations”

5 Top IT Security Habits

5 Top IT Security Habits

We recently teamed up with PBO Advisory Group and Franklin | Soto to present the top best cyber practices to help protect your organization’s valuable IT and financial assets. The 5 top IT security habits we shared in the webinar will help your business get started right away with a better IT security posture. 

Listen to the full webinar, “Hacking Is on the Rise.”  

Read more “5 Top IT Security Habits”

Technology Service Provider centrexIT and Enterprise Software Developer Dreamtsoft Form Strategic Partnership

Scheduled to launch in mid-2021, joint venture project will transform the way businesses manage information technology services

SAN DIEGO – June 15, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, and Dreamtsoft, developer of an application Platform as a Service (aPaaS) designed to streamline building and deploying applications for enterprises, today announced a strategic partnership to transform the way businesses manage IT services.

Dreamtsoft was founded in 2014 by Bow Ruggeri, one of the original architects of the $100 billion tech giant ServiceNow. This same group is helping centrexIT tailor and evolve its platform to meet the nuances of the managed services provider (MSP), information technology service provider (ITSP) and managed security service provider (MSSP) industries. Featuring unparalleled transparency and customer service, adoption of the platform will provide small and medium sized businesses with the efficiencies and functionality long enjoyed by the enterprise world, all at a value-focused price point.

“As an MSP, it is critical for us to be able to efficiently manage and maintain the technical, financial and process controls of our clients’ IT environments,” says Dylan Natter, CEO of centrexIT. “Due to budget constraints, small and medium sized businesses often work with MSPs who cannot implement expensive, enterprise-grade technology platforms that provide this level of detailed tracking. We have partnered with Dreamtsoft to enhance the company’s core platform of MSP-based applications while consolidating our technology stack. From managing our clients’ services, products and financial management, the platform provides businesses with a system of record that oversees their entire IT ecosystem.”

Companies traditionally had physical networks on premise that required MSPs to provide one hundred percent of the system upkeep. Over the last five years, numerous companies have transitioned to a hybrid IT infrastructure or exclusively cloud-based model to accommodate the growing remote workforce. Clients have shifted their scope of IT priorities from traditional, all-encompassing services to emerging technologies like security and data governance. Additionally, scaling companies are seeking more tailored solutions that meet their unique business needs and evolving IT requirements. Until now, the industry lacked an adaptable platform capable of scaling, instead following a one-size-fits-all approach that diminishes the value of what an MSP has to offer.

As one of San Diego’s leading MSPs, centrexIT works with numerous clients who are looking to scale quickly and efficiently. Rapid change requires a system that can precisely track clients’ evolving needs and produce a detailed report of usage that directly correlates with their growth trajectory. Dreamtsoft offers aPaaS built on enterprise-grade technology. Its fully customizable software generates a user-friendly interface for IT companies to use in business management. By making it easier for them to synthesize information and seamlessly track where time and energy is being allocated, leadership teams are able to run their businesses more effectively.

“In the IT industry, there is a disparity between the level of service small MSPs receive in comparison to their enterprise-level counterparts. This imbalance often goes unnoticed, meaning poorly managed MSPs are more prevalent than one might think. If something happens to one client, it can affect the MSP as a business, which in turn impacts other clients,” says Bow Ruggeri, CEO and founder of Dreamtsoft. “Providers need to treat clients independently, offering carefully tailored programs rather than one-size-fits-all services. Dreamtsoft is built on that as a foundational element – everything is separate, which allows for better tailoring of services for end clients. We envision providers being an extension of their client’s organization, providing seamless IT service and functioning like an in-house IT department. Our partnership with centrexIT will allow us to roll out a platform that is poised to transform information technology services.”

Bow Ruggeri, CEO of Dreamtsoft, and Dylan Natter, CEO of centrexIT, are transforming the way businesses manage information technology services.
Bow Ruggeri, CEO of Dreamtsoft, and Dylan Natter, CEO of centrexIT, are transforming the way businesses manage information technology services.

About centrexIT

centrexIT helps small to medium-sized businesses focus on their success by providing a value-driven and transparent IT experience. With a wide range of available services, such as Information Technology (IT) and Information Systems (IS) management and consulting, centrexIT incorporates best-in-class solutions to establish stable, scalable, and secure technology environments. Since its founding in 2002, commitment to consistently providing excellent customer service and quality has defined centrexIT as the leading managed IT services provider in Southern California. To view centrexIT’s service and product offerings, or to join the centrexIT team, visit www.centrexIT.com.

About Dreamtsoft

Dreamtsoft is committed to developing and delivering an enterprise grade, multi-client, zero trust, low code flexible application Platform as a Service (aPaaS). The platform is designed to consolidate technology sprawl and business processes in order to elevate how IT service providers deliver exceptional experiences, while maintaining the highest quality and security for its clients. To learn more, visit www.dreamtsoft.com.

Media Contact

Olivia Metcalfe
Townsend Team
olivia@townsendteam.com

Why You Need a Security Plan for Microsoft 365

Why You Need a Security Plan for Microsoft 365

In our recent webinar with Veeam, we reviewed why you need a security plan for Microsoft 365. When Microsoft 365 was officially announced in 2017, it came as the next obvious evolution of the already powerful collection of Microsoft office tools. From a collaboration perspective, it provides an elegant solution to connect and empower remote team members. From an IT perspective, it streamlines IT management of users, devices, apps and services. And best yet, it uses integrated, intelligent security to safeguard company data, customer data, and intellectual property. If security is already baked into the software, why do you need a security plan for Microsoft 365?

Webinar recording: Microsoft 365 Security and Backup: Why You Need It.

Read more “Why You Need a Security Plan for Microsoft 365”

Our New Work-from-anywhere Office

We are excited to announce our new work-from-anywhere office! Last year, our team immediately transitioned to a full work-from-home model when the covid-19 shutdown occurred. We were already confident in the tech side of things, but we had not yet experienced the exclusively online interaction and KPI-driven success matrix that fully remote work requires. As it turned out, we loved it! Effective communication technology from Cisco and Microsoft kept us connected and productive, and cutting out the daily commute wasn’t all that bad, either! This year, we decided to make the shift to a permanent hybrid office and work-from-anywhere business model and move to a space that reflected our new and improved work structure.

Our New Address
12232 Thatcher Court
Poway, CA 92064

You can find us here and everywhere with an Internet connection, ready to help.

The IT Office Move

Moving computers to a new office space is a typical service we provide for our clients. It’s not often we get to do it for our own team, which made this particular move extra exciting.

Hadis and Fernando worked tirelessly packing up and transporting our technical gear to our new centrexIT building.

The New Office

One thing we love about our new office space is the ground-floor design. The high-rise setup we had before was great for our back office and service desk teams. However, moving equipment up and down fourteen stories was not efficient for our field engineers and provisioning department. With the hybrid work-from-anywhere office model, our back office and service desk teams now only visit the office on a part-time basis. This new space prioritizes the requirements of the technicians and engineers who come in regularly to prepare equipment and transport hardware to our clients.

Keeping Connected

How do we keep connected during our primarily online interactions? First, our entire team meets every morning at 8:00 am to catch up on any planned company initiatives or urgent client needs. We also have a weekly all-hands meeting with a mixture of company announcements, updates, training, and special guests. Of course, our favorite way of keeping in personal touch are our casual chat spaces. From IT memes to sporting events, we love to share our stories with each other online. This keeps our friendly company culture strong in the work-from-anywhere environment.

Dylan Natter’s Proposed Forbes Articles

Dylan Natter’s Proposed Forbes Articles

We were excited to publish our first Forbes article earlier this year and then we thought to ourselves…what article should centrexIT CEO Dylan Natter work on next? After all, as a true renaissance man, Dylan can provide some pretty good insight into a wide variety of topics. It turns out Dylan Natter had plenty of Forbes article propositions to send over.

Dylan Natter’s Proposed Forbes Articles

  • Nickelback is the greatest rock band in the world, and I’m tired of pretending otherwise.
  • Technology is cyclical: the triumphant return of the semaphore
  • I can hold my breath for 10 minutes
  • “Jack and Jill” was a movie years ahead of its time, and you owe Adam Sandler an apology
  • Hey! You look really nice today. Is that a new aftershave? It smells great!
  • The socioeconomic ramifications of rock and roll music in East Berlin, circa 1967
  • Forks are uncivilized
  • Mary Shelley kept her husband’s calcified heart in her desk, and that’s just about the most metal thing I’ve ever heard of
  • Can’t anyone else hear that terrible heartbeat from beneath the floorboards?
  • Scissors should absolutely beat rock
  • Grant Page owes me $15
  • The XFL is the future of sports entertainment

And our favorite:

  • Brown bears aren’t so tough, and I’ll wrestle one to prove it

As always, have a great April Fools Day!

The centrexIT Team

Podcast: The Digital Nomad

Podcast: The Digital Nomad

Darin Andersen and Merrin Muxlow from Seamless Podcast welcome special guest Sean Ernst, in this podcast episode “Smart Cities: Digital Nomad.”

“The missing link for us was a platform that allowed us to develop…but not be full-blown developers 100% of the time. So throughout the many trials and tribulations of looking for the right platform, we ended up partnering with a local San Diego company that had done just that.”

In this Smart Cities episode, Sean Ernst talks about the changed workplace environment from an IT and technology-use perspective, including work life during Covid-19, digital transformation and the digital workplace, the rise of the digital nomad, and the future of technology for human communication. He also discusses the new innovation platform being created by Dreamtsoft and centrexIT that is poised to transform the MSP world.

Listen here or on your favorite platform below. Quick transcript reference:

  • 00:02:43 Darin introduces Sean Ernst
  • 00:04:48 High-level market trends and application sprawl
  • 00:07:10 Efficient online collaboration improves efficiency & reduces working day
  • 00:09:29 Dogs barking & other new distractions when working from home
  • 00:12:14 How the shared experience of the WFH “new normal” has helped grow understanding & compassion for the WFH situation
  • 00:14:52 Managed IT platform development with Dreamtsoft & centrexIT
  • 00:18:40 How the new platform with help shape the IT industry
  • 00:21:52 The importance of having top-notch HR practices to support remote work and how accessing great talent is one of the benefits of a remote business structure
  • 00:25:37 Darin discusses how technology has shaped communication over the years
  • 00:28:42 How collaboration platforms have spearheaded new forms of language and communication
  • 00:35:48 What will future technology do to communication?
  • 00:29:42 Closing thoughts and contact info

 

Sean Ernst travels as a Digital Nomad while spearheading the MSP industry’s cutting-edge technology

Full Transcript

Read more “Podcast: The Digital Nomad”

Article: How MSPs Can Self-Regulate To Keep Businesses Safe

In the historically unregulated MSP industry, self-regulation is key to keeping businesses safe.

In this Forbes Technology article, Dylan Natter, CEO of centrexIT, exposes the correlation between the overall security of a company and the cybersecurity practices of their Managed Service Provider.

With damage related to cybercrime projected to hit $6 trillion annually in 2021, the critical importance of cybersafety cannot be understated, especially since the widespread shift to working from home has stripped users of traditional protections. Everything from the security of work from home users to broader system security can and must be considered.

Read full article on Forbes

Article: How MSPs Can Self-Regulate To Keep Businesses Safe