This article first appeared on Forbes.com on June 2, 2022. Dylan Natter is the CEO and founder of centrexIT, a San Diego-based Managed Service Provider devoted to industry-leading standards of professionalism and care.
We all know cybersecurity is a serious threat, so I won’t bore you with statistics you’ve heard a thousand times. But consider this: Studies indicate the cybercrime industry is more profitable than the worldwide illegal drug trade. Cyberattacks will continue and are only going to increase, especially with global conflict and political unrest on the rise. Bad actors leverage technology to automate attacks. They don’t care who you are, so small to midsize businesses (SMBs) are not immune.
Leading San Diego IT Services Provider Celebrates 20 Years in Business and Reports 10% Employee Growth to Date in 2022
SAN DIEGO—May 3, 2022— centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the appointment of Katie McEvoy to the new position of Director of Quality. McEvoy, who has been with centrexIT since 2015, brings more than 15 years of management experience to the role.
How do you say thank you for 20 years of service? For me it is with gratitude.
I have the urge to pinch myself, for this moment seems unbelievable. 20 long years ago I started centrexIT as I discovered my passion to help people business solve problems using technology. My favorite reaction is when someone says, “Wow! I didn’t even think what was possible.” or “Dang. That is so simple now.” I realized that technology can be a powerful tool or a major pain in the butt. Technology is nothing without people and for many it can create unnecessary stress and even anxiety when using it. I take that personally and have always been seeking new ways to make people’s experience with their technology simple and almost invisible to them. Great technology, when it works right, can be a powerful enabler for people to achieve their mission. We understand the trickle down impact great technology can have, or not have, on the chain of customers.
It started with a mission
I set out on a mission to create the most people obsessive IT services company, where people loved to come to work and have fun solving challenges together.Read more “Thank you for 20 Years of Service”
We have a lot to be thankful for this year! We officially went fully remote, we moved to a better office space, and we helped develop an exciting new IT management platform, all while navigating a second pandemic year. And most importantly, we worked hard to support each other and keep our core values at the forefront of everything we do. 2021 was certainly a year to be thankful for!Read more “2021: A Year to be Thankful For”
Pzzle by centrexIT Marks the Industry’s First Rapid Application Development Platform Designed with Multi-Client, Data-Sovereign Architecture
SAN DIEGO – Nov. 17, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the launch of Pzzle, a cutting-edge platform designed to streamline the delivery of IT services to clients. Designed in partnership with Dreamtsoft, the development team behind ServiceNow, Pzzle is the industry’s first enterprise-grade IT service management (ITSM) and rapid application development platform. By combining speed of innovation, product flexibility and multi-client segmented architecture, Pzzle expands traditional managed service provider (MSP) support and improves client experience, data quality and security.
This year was a big year for us. After the first few months of working remotely during the Covid-19 pandemic, the team gave a nearly unanimous vote to continue working remotely, even after things opened up. This caused us to make the big decision to downsize our permanent office space. Our new space focuses on provisioning, project engineering, “hot desks” for anyone who needs them, and occasional in-person team meetings.Read more “centrexIT recognized as one of San Diego’s Best Places to Work 2021”
Company Appoints Vice President of Technology and Director of Technology as Revenue Growth Rate Remains Strong
SAN DIEGO – Sept 28, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today welcomes Joseph Turso as its new director of operations. The company also announces the promotions of Sean Ernst and Andy Albrecht to vice president of technology and director of technology, respectively. All three appointments come on the heels of centrexIT experiencing strong revenue growth, as the company expands its client base to multiple time zones across the United States.Read more “centrexIT Welcomes Joseph Turso as Director of Operations”
We recently teamed up with PBO Advisory Group and Franklin | Soto to present the top best cyber practices to help protect your organization’s valuable IT and financial assets. The 5 top IT security habits we shared in the webinar will help your business get started right away with a better IT security posture.
Scheduled to launch in mid-2021, joint venture project will transform the way businesses manage information technology services
SAN DIEGO – June 15, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, and Dreamtsoft, developer of an application Platform as a Service (aPaaS) designed to streamline building and deploying applications for enterprises, today announced a strategic partnership to transform the way businesses manage IT services.
Dreamtsoft was founded in 2014 by Bow Ruggeri, one of the original architects of the $100 billion tech giant ServiceNow. This same group is helping centrexIT tailor and evolve its platform to meet the nuances of the managed services provider (MSP), information technology service provider (ITSP) and managed security service provider (MSSP) industries. Featuring unparalleled transparency and customer service, adoption of the platform will provide small and medium sized businesses with the efficiencies and functionality long enjoyed by the enterprise world, all at a value-focused price point.
“As an MSP, it is critical for us to be able to efficiently manage and maintain the technical, financial and process controls of our clients’ IT environments,” says Dylan Natter, CEO of centrexIT. “Due to budget constraints, small and medium sized businesses often work with MSPs who cannot implement expensive, enterprise-grade technology platforms that provide this level of detailed tracking. We have partnered with Dreamtsoft to enhance the company’s core platform of MSP-based applications while consolidating our technology stack. From managing our clients’ services, products and financial management, the platform provides businesses with a system of record that oversees their entire IT ecosystem.”
Companies traditionally had physical networks on premise that required MSPs to provide one hundred percent of the system upkeep. Over the last five years, numerous companies have transitioned to a hybrid IT infrastructure or exclusively cloud-based model to accommodate the growing remote workforce. Clients have shifted their scope of IT priorities from traditional, all-encompassing services to emerging technologies like security and data governance. Additionally, scaling companies are seeking more tailored solutions that meet their unique business needs and evolving IT requirements. Until now, the industry lacked an adaptable platform capable of scaling, instead following a one-size-fits-all approach that diminishes the value of what an MSP has to offer.
As one of San Diego’s leading MSPs, centrexIT works with numerous clients who are looking to scale quickly and efficiently. Rapid change requires a system that can precisely track clients’ evolving needs and produce a detailed report of usage that directly correlates with their growth trajectory. Dreamtsoft offers aPaaS built on enterprise-grade technology. Its fully customizable software generates a user-friendly interface for IT companies to use in business management. By making it easier for them to synthesize information and seamlessly track where time and energy is being allocated, leadership teams are able to run their businesses more effectively.
“In the IT industry, there is a disparity between the level of service small MSPs receive in comparison to their enterprise-level counterparts. This imbalance often goes unnoticed, meaning poorly managed MSPs are more prevalent than one might think. If something happens to one client, it can affect the MSP as a business, which in turn impacts other clients,” says Bow Ruggeri, CEO and founder of Dreamtsoft. “Providers need to treat clients independently, offering carefully tailored programs rather than one-size-fits-all services. Dreamtsoft is built on that as a foundational element – everything is separate, which allows for better tailoring of services for end clients. We envision providers being an extension of their client’s organization, providing seamless IT service and functioning like an in-house IT department. Our partnership with centrexIT will allow us to roll out a platform that is poised to transform information technology services.”
Bow Ruggeri, CEO of Dreamtsoft, and Dylan Natter, CEO of centrexIT, are transforming the way businesses manage information technology services.
About centrexIT
centrexIT helps small to medium-sized businesses focus on their success by providing a value-driven and transparent IT experience. With a wide range of available services, such as Information Technology (IT) and Information Systems (IS) management and consulting, centrexIT incorporates best-in-class solutions to establish stable, scalable, and secure technology environments. Since its founding in 2002, commitment to consistently providing excellent customer service and quality has defined centrexIT as the leading managed IT services provider in Southern California. To view centrexIT’s service and product offerings, or to join the centrexIT team, visit www.centrexIT.com.
About Dreamtsoft
Dreamtsoft is committed to developing and delivering an enterprise grade, multi-client, zero trust, low code flexible application Platform as a Service (aPaaS). The platform is designed to consolidate technology sprawl and business processes in order to elevate how IT service providers deliver exceptional experiences, while maintaining the highest quality and security for its clients. To learn more, visit www.dreamtsoft.com.
In our recent webinar with Veeam, we reviewed why you need a security plan for Microsoft 365. When Microsoft 365 was officially announced in 2017, it came as the next obvious evolution of the already powerful collection of Microsoft office tools. From a collaboration perspective, it provides an elegant solution to connect and empower remote team members. From an IT perspective, it streamlines IT management of users, devices, apps and services. And best yet, it uses integrated, intelligent security to safeguard company data, customer data, and intellectual property. If security is already baked into the software, why do you need a security plan for Microsoft 365?
