Leading San Diego IT Services Provider Celebrates 20 Years in Business and Reports 10% Employee Growth to Date in 2022
SAN DIEGO—May 3, 2022— centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the appointment of Katie McEvoy to the new position of Director of Quality. McEvoy, who has been with centrexIT since 2015, brings more than 15 years of management experience to the role.
Pzzle by centrexIT Marks the Industry’s First Rapid Application Development Platform Designed with Multi-Client, Data-Sovereign Architecture
SAN DIEGO – Nov. 17, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the launch of Pzzle, a cutting-edge platform designed to streamline the delivery of IT services to clients. Designed in partnership with Dreamtsoft, the development team behind ServiceNow, Pzzle is the industry’s first enterprise-grade IT service management (ITSM) and rapid application development platform. By combining speed of innovation, product flexibility and multi-client segmented architecture, Pzzle expands traditional managed service provider (MSP) support and improves client experience, data quality and security.
This year was a big year for us. After the first few months of working remotely during the Covid-19 pandemic, the team gave a nearly unanimous vote to continue working remotely, even after things opened up. This caused us to make the big decision to downsize our permanent office space. Our new space focuses on provisioning, project engineering, “hot desks” for anyone who needs them, and occasional in-person team meetings.Read more “centrexIT recognized as one of San Diego’s Best Places to Work 2021”
Company Appoints Vice President of Technology and Director of Technology as Revenue Growth Rate Remains Strong
SAN DIEGO – Sept 28, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today welcomes Joseph Turso as its new director of operations. The company also announces the promotions of Sean Ernst and Andy Albrecht to vice president of technology and director of technology, respectively. All three appointments come on the heels of centrexIT experiencing strong revenue growth, as the company expands its client base to multiple time zones across the United States.Read more “centrexIT Welcomes Joseph Turso as Director of Operations”
Scheduled to launch in mid-2021, joint venture project will transform the way businesses manage information technology services
SAN DIEGO – June 15, 2021 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, and Dreamtsoft, developer of an application Platform as a Service (aPaaS) designed to streamline building and deploying applications for enterprises, today announced a strategic partnership to transform the way businesses manage IT services.
Dreamtsoft was founded in 2014 by Bow Ruggeri, one of the original architects of the $100 billion tech giant ServiceNow. This same group is helping centrexIT tailor and evolve its platform to meet the nuances of the managed services provider (MSP), information technology service provider (ITSP) and managed security service provider (MSSP) industries. Featuring unparalleled transparency and customer service, adoption of the platform will provide small and medium sized businesses with the efficiencies and functionality long enjoyed by the enterprise world, all at a value-focused price point.
“As an MSP, it is critical for us to be able to efficiently manage and maintain the technical, financial and process controls of our clients’ IT environments,” says Dylan Natter, CEO of centrexIT. “Due to budget constraints, small and medium sized businesses often work with MSPs who cannot implement expensive, enterprise-grade technology platforms that provide this level of detailed tracking. We have partnered with Dreamtsoft to enhance the company’s core platform of MSP-based applications while consolidating our technology stack. From managing our clients’ services, products and financial management, the platform provides businesses with a system of record that oversees their entire IT ecosystem.”
Companies traditionally had physical networks on premise that required MSPs to provide one hundred percent of the system upkeep. Over the last five years, numerous companies have transitioned to a hybrid IT infrastructure or exclusively cloud-based model to accommodate the growing remote workforce. Clients have shifted their scope of IT priorities from traditional, all-encompassing services to emerging technologies like security and data governance. Additionally, scaling companies are seeking more tailored solutions that meet their unique business needs and evolving IT requirements. Until now, the industry lacked an adaptable platform capable of scaling, instead following a one-size-fits-all approach that diminishes the value of what an MSP has to offer.
As one of San Diego’s leading MSPs, centrexIT works with numerous clients who are looking to scale quickly and efficiently. Rapid change requires a system that can precisely track clients’ evolving needs and produce a detailed report of usage that directly correlates with their growth trajectory. Dreamtsoft offers aPaaS built on enterprise-grade technology. Its fully customizable software generates a user-friendly interface for IT companies to use in business management. By making it easier for them to synthesize information and seamlessly track where time and energy is being allocated, leadership teams are able to run their businesses more effectively.
“In the IT industry, there is a disparity between the level of service small MSPs receive in comparison to their enterprise-level counterparts. This imbalance often goes unnoticed, meaning poorly managed MSPs are more prevalent than one might think. If something happens to one client, it can affect the MSP as a business, which in turn impacts other clients,” says Bow Ruggeri, CEO and founder of Dreamtsoft. “Providers need to treat clients independently, offering carefully tailored programs rather than one-size-fits-all services. Dreamtsoft is built on that as a foundational element – everything is separate, which allows for better tailoring of services for end clients. We envision providers being an extension of their client’s organization, providing seamless IT service and functioning like an in-house IT department. Our partnership with centrexIT will allow us to roll out a platform that is poised to transform information technology services.”
centrexIT helps small to medium-sized businesses focus on their success by providing a value-driven and transparent IT experience. With a wide range of available services, such as Information Technology (IT) and Information Systems (IS) management and consulting, centrexIT incorporates best-in-class solutions to establish stable, scalable, and secure technology environments. Since its founding in 2002, commitment to consistently providing excellent customer service and quality has defined centrexIT as the leading managed IT services provider in Southern California. To view centrexIT’s service and product offerings, or to join the centrexIT team, visit www.centrexIT.com.
Dreamtsoft is committed to developing and delivering an enterprise grade, multi-client, zero trust, low code flexible application Platform as a Service (aPaaS). The platform is designed to consolidate technology sprawl and business processes in order to elevate how IT service providers deliver exceptional experiences, while maintaining the highest quality and security for its clients. To learn more, visit www.dreamtsoft.com.
We are excited to announce our new work-from-anywhere office! Last year, our team immediately transitioned to a full work-from-home model when the covid-19 shutdown occurred. We were already confident in the tech side of things, but we had not yet experienced the exclusively online interaction and KPI-driven success matrix that fully remote work requires. As it turned out, we loved it! Effective communication technology from Cisco and Microsoft kept us connected and productive, and cutting out the daily commute wasn’t all that bad, either! This year, we decided to make the shift to a permanent hybrid office and work-from-anywhere business model and move to a space that reflected our new and improved work structure.
Our New Address
12232 Thatcher Court
Poway, CA 92064
You can find us here and everywhere with an Internet connection, ready to help.
The IT Office Move
Moving computers to a new office space is a typical service we provide for our clients. It’s not often we get to do it for our own team, which made this particular move extra exciting.
The New Office
One thing we love about our new office space is the ground-floor design. The high-rise setup we had before was great for our back office and service desk teams. However, moving equipment up and down fourteen stories was not efficient for our field engineers and provisioning department. With the hybrid work-from-anywhere office model, our back office and service desk teams now only visit the office on a part-time basis. This new space prioritizes the requirements of the technicians and engineers who come in regularly to prepare equipment and transport hardware to our clients.
How do we keep connected during our primarily online interactions? First, our entire team meets every morning at 8:00 am to catch up on any planned company initiatives or urgent client needs. We also have a weekly all-hands meeting with a mixture of company announcements, updates, training, and special guests. Of course, our favorite way of keeping in personal touch are our casual chat spaces. From IT memes to sporting events, we love to share our stories with each other online. This keeps our friendly company culture strong in the work-from-anywhere environment.
With over a decade of experience working for centrexIT, Desson will focus on scalability and professional development opportunities to enhance IT solutions and customer service
SAN DIEGO – July 21, 2020 – centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the promotion of James Desson from vice president of client business to president. A 16-year centrexIT veteran with expertise supporting client operations and IT development, Desson’s appointment highlights the company’s commitment to nurturing the professional development of its staff and providing internal growth opportunities. As Desson transitions to president, centrexIT founder Dylan Natter will maintain his role of CEO.Read more “centrexIT Promotes James Desson to President”