The Call That Changed Everything

It was approaching midnight on a Sunday when the emergency room called. The charting system was down. What happened next would determine whether a 100-bed community hospital in Florida’s panhandle would become another ransomware statistic-or a story of disaster averted.

Jamie Hussey had been IT director at Jackson Hospital in Marianna, Florida, for over 25 years. That Sunday night in January 2022, he got a call from the emergency room: they couldn’t connect to the charting system that doctors use to look up patients’ medical histories.

Hussey investigated and quickly realized this wasn’t a routine technical glitch. The charting software, maintained by an outside vendor, was infected with ransomware. And he didn’t have much time to keep it from spreading.

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