cTAC is a best-in-breed IT support department dedicated to providing proactive and professional support.
The NOC provides 24x7x365 continuous monitoring and automated remediation of servers and network devices to provide visibility into the health of a client’s networks and systems.
Your Virtual IT Manager (vITM) learns your optimal business outcomes and advocates for you by coordinating with Support Analysts, Project and NOC teams to ensure their activities deliver your optimal business outcomes.
All companies today rely on technology to achieve their goals. The vCIO provides scalable, strategic-level IT leadership and collaboration for our clients.
Why It Matters
Quality matters. We set the bar for IT service excellence by making client success our #1 priority.
Strategic planning is critical to Technology Leadership. At centrexIT, our best-in-class IT department includes a CIO, Lead Engineer, Project Manager, Field Operations and Desk Support. Our manageIT™ in-house staffing model creates relationship-based client partnerships from our Help Desk to our CIO.
Uninterrupted operation is fundamental to the demands of a productive business. Having confidence that your business equipment and processes will be operational on demand and will continue to perform even when they are under threat is critical to small to corporate business performance.
Sustaining network stability is critical to business performance. By definition, a network is a system of computers interconnected by network cables or other means and is designed to share information. It goes without saying then, that sustaining network stability is critical to performance.
Fixed Fee Support Agreements are a benefit of employing a Managed Service Provider. Our manageIT™ support agreements range from the most basic, “Essential,“ to more comprehensive support, as in “Managed,“ “Enterprise,“ and “Custom“ support with predictable monthly cost.
Regulatory compliance is a requirement of major industries. Regulatory compliance is the term used to describe the policies and processes many industries use to ensure they follow the rules, laws and regulations established by the governing organizations. Whether it’s HIPAA , Sarbanes-Oxley , SEC or NASD , IDA, centrexIT is familiar with all major standards
IT roadmaps set the direction for your company’s technology. An IT roadmap pairs your company’s short and long-term goals with the appropriate line of business equipment and applications. In partnership with our clients, the manageIT™ roadmap helps to create a consensus regarding the needs and technologies required to achieve those goals with forecasting technology.
Network security is best when it’s indiscernible. The true measure of network security is when it’s indiscernible to our clients. Last year, with support from our manageIT™ Help Desk technology, centrexIT was able to identify and make corrections to countless potentially-critical incidents without our clients ever detecting a problem and before causing disruption to client’s business productivity.
Since 2002, client satisfaction is guaranteed. At centrexIT, our client-centric culture is founded on the conviction that our partnership will continue far beyond the initial transaction. It is for this reason that we created our 7 Principles of Service Commitment. Those principles include Partnership, Process, Productivity, Plan, Performance, Purpose, Passion.