Privacy Policy

1. Information We Collect

We collect personal information in several ways, depending on how you interact with us:

Information You Provide Directly

When you contact us, request services, or fill out forms on our website, you may provide:

• Identifiers: Name, email address, phone number, company name, job title, mailing address
• Professional Information: Business needs, IT environment details, company size, industry
• Communications: Messages, inquiries, feedback, and correspondence you send to us

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns
• Location Data: General geographic location based on IP address

Information from Third Parties

We may receive information about you from:

• Business partners and referral sources
• Public databases and data aggregators
• Social media platforms (if you interact with our social media presence)

2. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes:

• Providing Services: To deliver IT services, respond to inquiries, and fulfill our contractual obligations
• Communication: To respond to your requests, send service-related communications, and provide customer support
• Marketing: To send promotional materials, newsletters, and information about our services (with your consent where required)
• Website Improvement: To analyze usage patterns, improve our website, and enhance user experience
• Security: To detect, prevent, and respond to security incidents, fraud, and illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: For internal administration, record-keeping, and business planning

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

• Service Providers: Companies that help us operate our business, such as hosting providers, email services, analytics providers, and marketing platforms
• Business Partners: Technology vendors and partners with whom we collaborate to deliver services
• Professional Advisors: Attorneys, accountants, and consultants who require access to provide professional services
• Legal and Regulatory: Government authorities, law enforcement, or other parties when required by law or to protect our rights
• Business Transfers: Potential buyers or successors in connection with a merger, acquisition, or sale of assets

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. We categorize these technologies based on their purpose:

Managing Cookie Preferences

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect your ability to use certain features of our website.

Google Consent Mode

Our website implements Google Consent Mode v2, which adjusts the behavior of Google tags based on your consent preferences. When you decline analytics or marketing cookies, Google tags operate in a limited mode that respects your choice while still allowing basic measurement through cookieless pings.

5. Email Communications and Preferences

We offer granular control over the email communications you receive from centrexIT. You can manage your subscription preferences at any time through our Communications Preferences Center.

Our email subscription types include:

• Product & Service Updates: Service announcements, new offerings, and platform changes
• Industry Insights & Thought Leadership: Expert analysis, trends, and best practices in IT and cybersecurity
• Events & Webinars: Invitations to webinars, workshops, and industry events
• Security Alerts & Advisories: Critical security notifications, threat alerts, and compliance updates

You can also unsubscribe from marketing emails by clicking the "unsubscribe" or "manage preferences" link in the footer of any email we send. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications necessary for your account or our business relationship.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Generally, we retain contact and business information for up to 7 years after our last interaction, unless a longer retention period is required by law. The retention period depends on the nature of the information, our relationship with you, legal obligations, and applicable statutes of limitations.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. As an IT services company, we maintain strong security practices including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and monitoring
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of what personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of personal information we collected from you, subject to legal exceptions
• Right to Correct: Request correction of inaccurate personal information we maintain about you
• Right to Opt-Out: Opt out of the sale or sharing of your personal information for advertising. We do not sell personal information or share it for cross-context behavioral advertising
• Right to Limit Use: Limit our use of sensitive personal information to what is necessary to provide services
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

How to Exercise Your Rights

To submit a verifiable consumer request, contact us by:

• Email: privacy@centrexit.com
• Phone: (619) 651-8700
• Mail: centrexIT, 12232 Thatcher Court, Poway, CA 92064

You may designate an authorized agent to make a request on your behalf. We will verify your identity by matching the information you provide with information we have on file and will respond within 45 days.

Data Practices Summary

The following table summarizes our data practices in the past 12 months, as required by the CCPA/CPRA:

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 16, please contact us at privacy@centrexit.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website
• Notify you by email if we have your contact information (for significant changes)

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: