Privacy Policy

1. Information We Collect

We may collect personal information in several ways.

Information You Provide

Depending on how you interact with us, this may include:

• Name
• Email address
• Telephone number
• Company name and job title
• Business information, such as company size, industry, and service needs
• Messages, questions, feedback, and other information you submit
• Chat messages and communications
• Information submitted through forms or support features
• Files, images, screenshots, or other content you choose to upload or submit
• Information you provide when requesting information, assessments, support, or services

Please do not submit passwords, authentication credentials, Social Security numbers, financial account information, protected health information, or other sensitive or confidential information through general website forms, chat, feedback tools, or uploads unless specifically requested through an appropriate channel.

Information Collected Automatically

When you use the Site, we and service providers supporting the Site may automatically collect information such as:

• IP address
• Browser type
• Operating system
• Device information
• Pages viewed
• Site interactions
• Referring and exit pages
• Date and time of visits
• General location derived from IP address
• Cookie and similar technology identifiers
• Information regarding Site performance and usage
• Marketing and campaign attribution information

Information From Other Sources

We may receive business contact information or related information from customers, business partners, referrals, publicly available sources, service providers, or other lawful sources.

2. Website Forms, Chat, AI, and Feedback Features

The Site includes interactive features that may involve third-party technology providers.

Forms

Information that you intentionally submit through website forms may be transmitted to HubSpot or other systems that we use to receive, route, manage, and respond to inquiries.

Submission of a form is separate from your analytics or marketing cookie preferences. Rejecting analytics or marketing cookies does not prevent information that you intentionally submit through a form from being transmitted to the service providers used to process that submission.

Chat

The Site may provide chat functionality using Microsoft services, including Microsoft Copilot Studio and related technologies. Information you enter into the chat may be transmitted to and processed through Microsoft systems in order to provide the chat functionality.

AI-Enabled Features

Certain Site or internal workflow features may use artificial intelligence services, including services provided by OpenAI, to process, improve, summarize, categorize, or otherwise assist with information submitted through the Site.

Feedback, Screenshots, and Uploads

The Site may allow you to submit feedback, files, images, or screenshots. Some features may allow you to capture an image of content displayed in your browser.

Feedback information may be transmitted to systems used by centrexIT to review and manage website issues, including GitHub.

Screenshots or files may contain information visible on your screen at the time they are created. You should review submitted content and avoid including sensitive or confidential information that is not necessary for your request.

Third-party providers supporting these functions process information in accordance with their applicable agreements with centrexIT and their own legal obligations.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and requests
• Provide information about our services
• Prepare proposals, assessments, or requested materials
• Provide and support services
• Manage customer, prospect, and business relationships
• Operate website forms, chat, feedback, support, and other Site features
• Process and improve feedback
• Analyze Site performance and usage
• Improve the Site, our services, and user experience
• Measure marketing and communication effectiveness
• Maintain the security and integrity of our Site and systems
• Detect, investigate, or prevent fraud, abuse, security incidents, or unlawful activity
• Maintain business and administrative records
• Establish, exercise, or defend legal rights
• Comply with legal, regulatory, contractual, accounting, and other legitimate business requirements

We may also use information for purposes that are reasonably compatible with the circumstances in which the information was collected or as otherwise permitted by law.

4. How We Disclose Information

We may disclose personal information to third parties that assist us in operating the Site, providing services, or conducting our business.

These may include:

• Website hosting and infrastructure providers
• Cloud and technology providers
• Customer relationship management platforms
• Email and communications providers
• Form-management providers
• Chat and support platforms
• Analytics providers
• Marketing and advertising technology providers
• Artificial intelligence and automation providers
• Cybersecurity and fraud-prevention providers
• Software development and issue-management platforms
• Lawyers, accountants, insurers, and other professional advisors

Current Site technologies may include services provided by Google, Microsoft, Meta, LinkedIn, HubSpot, OpenAI, and GitHub.

We may also disclose information:

• To comply with applicable law, regulation, legal process, or governmental request
• To investigate or address suspected fraud, security incidents, unlawful activity, or threats
• To protect the rights, property, security, or safety of centrexIT, our customers, users, or others
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction
• At your direction or with your consent
• As otherwise permitted by law

centrexIT does not sell personal information in exchange for monetary consideration.

5. Information We Process for Customers

As a managed IT, cybersecurity, cloud, and technology services provider, centrexIT may access or process information on behalf of customers in connection with services that we provide to them.

In those situations, the applicable customer generally determines the purposes for which the information is processed, and centrexIT handles that information subject to the applicable customer agreement, contractual requirements, and applicable law.

This Privacy Policy does not expand or replace those contractual arrangements.

If you have a privacy-related request concerning information maintained by one of our customers, you should generally direct your request to that customer.

Where applicable, centrexIT may assist customers with privacy-related requests in accordance with applicable contractual and legal requirements.

6. Cookies and Similar Technologies

The Site uses cookies and similar technologies for Site operation, security, analytics, and marketing-related functions.

Necessary Technologies

Certain technologies support Site operation, security, preferences, forms, and other functionality necessary to provide features that you request.

These technologies may operate regardless of your analytics or marketing cookie selection where reasonably necessary to provide the requested function.

Analytics Technologies

When analytics cookies are enabled, the Site may use analytics technologies such as:

• Google Analytics
• Microsoft Clarity

These technologies help us understand Site traffic, performance, and how visitors interact with the Site.

Marketing Technologies

When marketing cookies are enabled, the Site may use marketing and advertising technologies such as:

• Google Ads
• Meta Pixel
• LinkedIn Insight Tag
• HubSpot tracking technologies

These technologies may be used to understand campaign performance, marketing attribution, advertising effectiveness, and interactions with our Site.

Cookie Choices

When the Site does not have a stored cookie preference for your browser, you may be presented with options to:

• Accept all optional technologies
• Reject optional technologies
• Customize your selections

Your preference may be stored in your browser and in a Site cookie so that the Site can remember your selection.

If you want the Site to request a new cookie choice and no preference control is otherwise available to you, you may clear cookies and stored Site data for centrexIT.com through your browser settings.

Browser settings may also allow you to block or delete certain cookies. Restricting cookies or similar technologies may affect Site functionality.

Cookie preferences generally apply to tracking technologies and do not prevent information that you intentionally submit through a form, chat, feedback tool, or similar feature from being sent to systems necessary to process your request.

7. Online Tracking and Do Not Track Disclosure

Some third-party analytics and marketing technologies may collect information regarding your browser, device, or interactions with the Site.

When these technologies are enabled, their providers may be able to collect or associate information regarding your activities over time and across different websites or online services.

Do Not Track

Some web browsers can transmit a “Do Not Track” or “DNT” signal.

The Site does not currently respond specifically to browser DNT signals.

The Site instead provides the cookie choices described in this Privacy Policy for certain analytics and marketing technologies.

Other Browser-Based Signals

The Site does not currently use browser privacy signals as a general replacement for the Site’s cookie preference controls.

Privacy rights associated with particular browser-based preference signals may depend on the applicable law and the circumstances.

8. Marketing Communications

We may send marketing or informational communications as permitted by applicable law.

You can opt out of marketing emails by using the unsubscribe or preference-management link included in the communication or by contacting us at privacy@centrexit.com.

Opting out of marketing communications does not prevent us from sending transactional, administrative, security, support, or service-related communications where appropriate.

9. Retention

We retain personal information for periods reasonably necessary for the purposes described in this Privacy Policy.

Factors affecting retention may include:

• The nature of the information
• The reason it was collected
• The duration of our relationship with you or your organization
• Operational and security requirements
• Contractual requirements
• Accounting and tax requirements
• Legal and regulatory requirements
• Dispute-resolution and recordkeeping needs

Information submitted through forms, chat, feedback, support, or similar features may remain in the systems used to process and manage those interactions for an appropriate business or legal retention period.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our practices and applicable requirements.

10. Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

The safeguards used may vary depending on the nature of the information, the systems involved, and the circumstances.

No website, network, electronic communication, storage method, or information system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information.

11. Your Privacy Choices

Depending on your interaction with us, you may be able to:

• Make certain cookie selections when presented with our cookie controls
• Unsubscribe from marketing communications
• Ask us to update business contact information that you previously provided directly to us
• Contact us with questions concerning our privacy practices

Requests may be submitted to privacy@centrexit.com.

Certain privacy rights may also be available under applicable law depending on the circumstances.

Where a particular privacy law applies to centrexIT and to a request, we will address the request as required by applicable law.

We may request information reasonably necessary to understand, verify, or respond to a request.

12. California Online Privacy Disclosures

California law requires operators of certain commercial websites and online services to provide information regarding their online privacy practices.

Categories of Information

The categories of personally identifiable information that we may collect through the Site are described in Section 1.

The categories of third parties with whom information may be disclosed are described in Section 4.

Reviewing or Updating Information

If you would like to request an update to personal information that you previously provided directly to centrexIT through the Site or through a business communication, you may contact us at privacy@centrexit.com.

Whether information can be reviewed, corrected, updated, or deleted will depend on the nature of the information, the circumstances, and applicable requirements.

Online Tracking

Our practices regarding cookies, third-party tracking, and browser Do Not Track signals are described in Sections 6 and 7.

Third parties may collect information concerning your activities over time and across different websites or online services when their applicable analytics or marketing technologies are enabled.

Changes to this Privacy Policy

Our process for notifying users of material changes to this Privacy Policy is described in Section 15.

This California section describes our online privacy practices and is not intended to state that any particular California privacy statute applies to centrexIT where that statute would not otherwise apply.

13. Children’s Privacy

The Site is intended for a general business audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 through the Site.

If we become aware that personal information has been collected through the Site from a child under 13 in circumstances requiring action under applicable law, we will take appropriate steps.

If you believe that a child under 13 has provided personal information to us through the Site, please contact privacy@centrexit.com.

14. Third-Party Websites and Services

The Site may contain links to websites, applications, platforms, or services operated by third parties.

centrexIT does not control the privacy or security practices of those third parties, and this Privacy Policy does not apply to their websites or services.

We encourage you to review the privacy information provided by third parties before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Site, technology, services, privacy practices, or applicable requirements.

When we update this Privacy Policy, we will post the revised version on the Site and update the “Last Updated” date at the top of the policy.

If a change materially affects our privacy practices, we may provide additional notice where appropriate or required by law.