Customer Service / Technical Support

We are currently seeking a new team member for our customer service group. We operate a fast paced, rapidly growing company with opportunities for personal and professional advancement in a fun working environment.

We are looking for someone that is reliable, punctual and dedicated to customer service.

The ideal candidate will demonstrate the following abilities-

• Possess strong customer service skills
• Enjoy communicating over the phone
• Excellent document and keyboard skills
• Communicate in a clear and understandable manner
• Listen attentively
• Behave with a high standard of professionalism
• Be punctual and maintain consistent attendance
• Function well in a team
• Handle multiple priorities effectively

The position includes the following responsibilities-

• Answer inbound phone calls to our Help Desk
• Monitor inbound emails and ticket submissions
• Create service tickets and determine the appropriate response
• Escalate service tickets for the appropriate technician
• Communicate with clients to provide status/updates

This position is full-time (M-F/8-5) with minimal after hours or weekend work.

Benefits include: Medical Coverage, Paid Vacation, Cell Phone

Desired attributes: Previous Customer Service or Help Desk experience, BA/BS degree, an interest in computers and office technology.

Please be aware that a background report will be run on any new hire.

If you are interested in this opportunity please submit a cover letter and resume in PDF or Word format to admin@centrexIT.com.