manageIT ™

manageIT™ provides the benefits of a best-in-class IT department reinforced by the expertise of a chief information officer, lead engineer, project manager, field operations team and support desk, all with the personalized service and expert support that makes us San Diego's trusted information technology partner.

What We Do

Fixed Fee Support Agreements

Technology Strategy & Planning

Onsite Support

Local Help Desk

Desktop and Server Maintenance

Proactive Network Security

Why IT Matters

Partnership

Strategic planning is critical to Technology Leadership.

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At centrexIT, our best-in-class IT department includes a CIO, Lead Engineer, Project Manager, Field Operations and Desk Support. Our manageIT™ in-house staffing model creates relationship-based client partnerships from our Help Desk to our CIO.

The results include more effective and efficient support coupled with technology and business application strategies that support your business objectives.

Productivity

Uninterrupted operation is fundamental to the demands of a productive business.

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Having confidence that your business equipment and processes will be operational on demand and will continue to perform even when they are under threat is critical to business performance. Viruses, email spam, power outages, outdated software and obsolete equipment challenge business productivity on a daily basis.

Through our manageIT™ Fixed Fee Support agreements, centrexIT will map out a technology environment that includes a proactive plan for upgrading equipment, updating applications, and utilizing state-of-the-art technologies to keep your business productive.

Stability

Sustaining network stability is critical to business performance.

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By definition, a network is a system of computers interconnected by network cables or other means and is designed to share information. It goes without saying then, that sustaining network stability is critical to business performance.

At centrexIT, our manageIT™ strategy includes technology road-mapping and proactive network maintenance. Every customized network strategy is designed to support the stability of your business, safeguarding your business performance.

Compliance

Regulatory compliance is a requirement of major industries.

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Regulatory compliance is the term used to describe the policies and processes many industries use to ensure they follow the rules, laws and regulations established by the governing organizations. Whether it's HIPAA for health care organizations, Sarbanes-Oxley for the financial sector, SEC or NASD for investment and securities, IDA for infocomm companies or FRCP for public and private companies, centrexIT is familiar with all major standards, and will professionally operate within them on your company's behalf.

Predictable

Fixed Fee Support Agreements are a benefit of employing a Managed Service Provider.

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Our manageIT™ support agreements range from the most basic, "Essential," to more comprehensive support, as in "Managed," "Enterprise," and "Custom" support. All of our support agreements have one thing in common, and that is a predictable monthly cost.

With Fixed Fee Support Agreements, centrexIT will take control of your IT, providing proactive technical support for your entire computer network, all for a predictable budgeted fee.

Roadmap

IT roadmaps set the direction for your company's technology.

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An IT roadmap pairs your company's short and long-term goals with the appropriate line of business equipment and applications. In partnership with our clients, the manageIT™ roadmap helps to create a consensus regarding the needs and technologies required to achieve those goals. The plan provides a mechanism for forecasting technology advancements and a framework for coordinating future developments.

Under the direction of the CIO (Chief Information Officer), the IT roadmap provides direction for the processes, ensuring that they are supported by appropriate technologies.

Security

Network security is best when it's indiscernible.

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The true measure of network security is when it's indiscernible to our clients. Last year, with support from our manageIT™ Help Desk technology, centrexIT was able to identify and make corrections to countless potentially-critical incidents without our clients ever detecting a problem. In each instance the threat was neutralized before causing any disruption to our client's business productivity.

Our network monitoring probes keep servers under constant surveillance, monitoring hundreds of potential fail points to proactively identify and correct system malfunctions, and continually ensures network security.

Guaranteed

Since 2002, client satisfaction is guaranteed.

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At centrexIT, our client-centric culture is founded on the conviction that our partnership will continue far beyond the initial transaction. It is for this reason that we created our 7 Principles of Service Commitment.

Those seven principles include Partnership: our promise of technology leadership; Process: our pledge to deliver the highest level of service; Productivity: our promise to proactively manage your network; Plan: our assurance for timely service resolution; Performance: our guarantee of 100% customer satisfaction; Purpose: our dedication to the community in which we live; and Passion: our unequivocal commitment to client success. Since our founding in 2002, at centrexIT, client satisfaction is guaranteed.